Privacy Policy

Automation AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI automation solutions.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or consultation
• Request information about our services
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website
• Communicate with us via email, phone, or chat

This information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Click patterns and navigation paths
• Cookies and similar tracking technologies

Business Information

For clients using our automation services, we may collect business-related information necessary to provide our services, such as CRM data, customer communication records, and workflow information. This data is processed strictly for service delivery purposes.

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI automation services and customer support
• Communication: To respond to enquiries, send service updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Personalisation: To customise your experience and provide relevant content and recommendations
• Analytics: To analyse usage patterns, improve our website, and develop new features
• Security: To protect against fraud, unauthorised access, and other security threats
• Legal Compliance: To comply with legal obligations and enforce our terms and policies

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Email delivery and marketing platforms
• Analytics and performance monitoring services
• Payment processors (when applicable)
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Automation AI, our users, or others.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us at hello@automation-ai.uk. We will respond to your request within 30 days.

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages.

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information, please see our Cookie Policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data centers with physical security measures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by regulatory authorities
• Data processing agreements with third-party providers
• Compliance with applicable data protection frameworks

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your enquiry within 30 days.

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to:

• Processing data lawfully, fairly, and transparently
• Collecting data only for specified, explicit, and legitimate purposes
• Ensuring data is adequate, relevant, and limited to what is necessary
• Maintaining accurate and up-to-date data
• Retaining data only for as long as necessary
• Processing data securely with appropriate safeguards

If you are located in the European Economic Area (EEA) or UK, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.